Effective Date: 01/06/2023
1. Information We Collect
1.1 Personal Information: We may collect personal information that can be used to identify you or your child, such as names, contact information, date of birth, and other details you provide voluntarily when you interact with our website or services. This includes information you provide when you register for our tuition programs, fill out forms, submit inquiries, or communicate with us via email or other channels.
1.2 Academic Information: As a provider of specialist tuition and summer revision courses, we may collect academic information about your child, such as school history, performance, and areas of focus. This information is collected to tailor our services to meet your child's specific needs effectively.
1.3 Usage Information: We may automatically collect information about your use of our website and services, including your IP address, browser type, operating system, device information, pages visited, and actions taken on our website. This information helps us analyze usage patterns and improve our website and services.
2. Use of Information
2.1 We use the information we collect to:
- Provide and deliver our specialist tuition and summer revision courses to children to help prepare them for secondary school entrance exams.
- Personalise and tailor our services to meet the specific needs and goals of your child.
- Communicate with you regarding program details, updates, and progress reports.
- Respond to your inquiries and provide customer support.
- Analyse usage patterns and trends to enhance our services and website functionality.
- Protect our rights, enforce our terms of service, and comply with legal obligations.
3. Information Sharing
3.1 We understand the importance of privacy and will not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information in the following circumstances:
- With trusted third-party service providers who assist us in operating our website and delivering our services, such as secure data storage providers, communication platforms, and payment processors. These service providers are bound by strict confidentiality obligations and are only permitted to use your information for the purposes specified by us.
- When required by law or in response to a valid legal request, such as a court order or government agency's request. We will take all necessary steps to ensure that any disclosure of your personal information is done in compliance with applicable laws and regulations.
- To protect our rights, property, or safety, or the rights, property, or safety of others, in cases where it is necessary to prevent or address potential fraud, security breaches, or illegal activities.
4. Data Security
4.1 We take data security seriously and have implemented appropriate technical and organisational measures to protect the confidentiality, integrity, and availability of your personal information. These measures include secure data storage, encryption of sensitive data, access controls, and regular security assessments. However, please be aware that no security measures are foolproof, and we cannot guarantee the absolute security of your data.
5. Retention of Personal Information
5.1 We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We will securely dispose of or anonymise personal information when it is no longer needed.
6. Cookies and Tracking Technologies
about your interactions with our website. This information helps us analyze website traffic, customize content, and improve your experience. You can modify your browser settings to reject cookies or notify you when a cookie is being sent.
7. Third-Party Websites
7.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
8.1 Our services are intended for children preparing for secondary school entrance exams. We understand the importance of protecting the privacy of children and will only collect and use personal information related to children with the explicit consent of their parents or legal guardians. If we become aware that we have inadvertently collected personal information from a child without proper consent, we will promptly delete such information from our records.
10. Contact Us